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The prescription for the incontinence of my dog ran out, so I went into PetSmart three weeks ago to see if they had any non-prescription products for this problem. An employee there showed me a product and said to please go ahead and try it as I could easily bring it back if it didn't do the job. I bought the item and after 3 weeks, I realized it was not going to help my dog's problem. I went back to PetSmart today, and I was told I could not get a refund and they were not taking any returns. I told the employee that the only reason I bought this product as the original employee told me I could bring it back if it did not work. <br /> Today the employee said I had to wait for 60 days from when I bought the product and then contact PetSmarts to see what they'll be doing with returns at that time. Nothing is posted to the public at the store that Petsmart has changed its return policy. If Petsmart does not want to take in returns right now, they should consider still refunding the purchase price and and ask customer to dispose of the unwanted product. This would create goodwill with its customers instead of not honoring its promise of refunding any returned products. I will shop in the future at chewy.com or walmart.com as i have had no problems with them.