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Pottery barn is the worst for customer service I have ever seen. I ordered a children's tea set for a birthday gift. Immediately the status was back ordered. I tried to cancel the order and found no possible way to do it online. I called their customer service and so far I have been on hold 1 1/2 hours of listening to music. When will I realize that they have NO INTENTIONS of answering my call. Then I see comments from other customers that they will NOT cancel an order. They require that you receive it whenever and then return it. ABSOLUTELY UNACCEPTABLE!!! I will never order from them again. My recommendation, stick with Amazon. They know how to treat their customers.