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I ordered a pair of Converse from DSW. They were to be a gift for someone. When sneakers arrived the front white canvas of one of the shoes had black smudging across the top. I filled out the return form asking for an exchange and took it to FedEx on April 7. DSW received the return April 9. Today is April l8 and I have not received notification from DSW that the shoes were received by them, no word on when another pair would be sent, no posting of credit on my charge card, etc. Not sure what's going on but DSW "elite member service" isn't anymore special than regular customer service which from the preceding reviews apparently sucks !!!