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Hello i placed an order for pick up at store, my pick up time was 4pm i got there at 4:10pm i told the girl giving out the orders my name she went inside and never came back to tell me anything about my order, it is now 4:55 and at this time i decided to leave. I was not able to go inside because i did not have a mask on. When i was waiting outside i kept trying to call her and she would look at me and ignore me i waited 45 minutes outside in the cold for my order and i wasnt even able to get it. She even try to tell me once to go inside and i said no because i didnt have a mask on. I called the restaurant twice before leaving and they hung up the phone on me twice. I understand they might have so many orders right now but the least she could've told me was is not ready yet. I also want to mention that the way they are handling pick up orders is not the very safe specially now with covid-19 they have the orders layed out on the tables and everyone walking in keeps touching all the bags as they look for their name, also the people going in are not following the 6 feet away from each other guidelines and the employees are not enforcing those rules either. I would like a refund for the order i didn't receive.