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wow, maybe someone at Neiman's should read the comments here. I bought a skirt which I wanted to return, no return slip in box, was an online purchase, I went to the sight I was directed to and found nothing but a shipping label which I downloaded. The label I downloaded states postage must be payed or will not be delivered. I went back to the site where I had purchased and it states free returns, item was not a sale, full price. There was a place that said I could contact them so I sent a note saying I was 78 years old and did not want to go to post office, or any place including fedex got a promt reply with a place I could click on to get a shipping label, which I did. was exactly same one I had already down loaded Telling me package would not be delivered without postage. Last time I order from Neiman Marcus.