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I want to return the sneakers I purchased online. Unable to talk to someone at your customer service center since it is not available. This is pathetic during this coronavirus pandemic. Your store is less than a mile from my home but I can't return them there since all of your stores are closed. I think it is terrible that I have to pay to ship them back. I want a refund, not only for the shoes and tote, but for the return shipping, also. Please refund both immediately. During this crisis, other stores are helping their customers. Why aren't you?