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First and foremost the attitude from the Gen Z sounding little girl y'all employed at the Jonestown Rd in Harrisburg PA was unacceptable and I was not impressed by the hang up I received from your employee when I was irate for the fact she told me to google the customer support number to which I've still not found and for the fact your app said "our bad we've experienced an error on our part" and you still took the money out of my bank account. FOR FOOD I NEVER RECEIVED! Secondly I placed an order this past Tuesday 3/17/2020 at 1145 ish am. I ordered two salads for a coworker and I for delivery to our work address. Something I had been doing for weeks without issue until now. Got the above mentioned error message and again was still charged the $31 for the order but never received the order. Right after I received the error I called both Harrisburg Pa locations to see despite the error if they received the order. Neither could locate the name on the order, the order itself nor the delivery address. This is in extreme poor taste. You should never take money for a product you can't and didn't produce. If your app is experiencing issues like this, that to me would be a priority to fix and I would add that if there was any kind of error in providing a confirmation number to the customer that there would be an immediate cancellation if the purchase and full refund.