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Placed my order at 11:15am for delivery through the website and paid ahead of time + a driver tip. Got notified that a driver was "on their way to the store" at 11:27 and the delivery would be to me by 11:30am. At 12:15, still not delivery and website still said a driver was on their way to the store. Called the Parkville Chipotle, they said to go online for a refund. When I asked about an ETA, they said they had no idea when someone would get it to me. Instead, I drove to the store myself after 1.5 hours since the order was placed. When I arrived, I asked for my food to be remade at the least and was given an attitude with no refund.