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I was just looking up your return and refund policy. I was compelled to write about my experience in Tuscaloosa, Al. I have a lot of returns and for the most part, I have encountered nothing but kindness and professionalism. 95% if the employeees are considerate. There was one supervisor that gave me a hassle because there was no sku # on the tag. I understand that could be a sign of fraud but this was an item she could easily have found in the store and compared the price. That was the only time that has happened to me. The only other thing I have encountered. Is that twice in the last 30 days they have been out of wrapping paper. Most everything they sell is breakable. I immediately thought if 2 things the manager could have done. Go next door to TJMaxx and borrow some or go buy some. Otherwise, I have nothing but good things to say about your family of Stores and will continue to shop there for a long time.