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I flew from Lexington ky to Houston tx the plane had no heat we froze our butts off. Got to houston had to wait on run way for 40 mins to park. Once we parked we got of plane which only had 15 people on it. We had to wait to get our carry on bags off because they said there was no room up top of plane again only 15 people on it. So we waited 40 more mins to get our bags. Because all the workers left and took break. Worst flight ever I want a refund on my flight HXDR32 HORRIBLE NEVER WILL I FLY UNITED IF THEY DONT REFUND ME