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I have been trying to return items I bought for Christmas for my mother and its ridiculous cause they say they will refund my amount but only gives me 16.04 and my amount is 43.84. You call customer service and they tell you they will refund and don't have to return items. Then I get an email that I have to return items for full refund. So I call back and still the same crap. They don't know what they are doing. They can't give me an address and I'll pay to get returned so I can get my money back. But they kept saying they will refund my full amount back in my PayPal account. I've been dealing with this for 2 weeks now. I have no desktop computer. We do everything on our phones. That's why I ask for address and they do or won't give it. I will not order from sears never again. A bunch of bull is what it is!!!