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I received a coat in the wrong size or style for me at Christmas. I already have three other Columbia jackets and didn't need this one. I just wanted a refund for whatever the jacket cost. I was refused money back, that the gift giver would get the refund on her card only and I could only get a gift card. I don't plan to buy any Columbia merchandise anytime soon. The gift giver already paid. To not give me a refund is out of wack with return standards I have ever dealt with and one way Columbia is able to hold onto profits. Now I have a useless gift card and to cash it in with Payal Cash out is going to take almost one third of the value.