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Ordered Frye boots online as Christmas present for daughter. Arrived in good condition. No invoice in box. No confirmation email on order.Called Saks and off fifth saks with "no history of transaction." Unable to initiate return without order number or receipt. Payed thru Paypal and have initiated a dispute. TERRIBLE customer service Saks. Will NEVER shop here again. Other stores are much more customer friendly with better prices and excellent customer service. Nordstrom here I come!!!!