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Bought a pair of winter boots online this past week. When I received them each boot was found to be defective. So I call them and tell them I want to exchange them for a new pair. Columbia tells me they are nice enough to print me a free ground label to send back and that I could either wait for them to receive it back and they would re credit my account or I could by a new pair and they would reimburse me after they receive the pair I send back. This is a great policy.........if it were in the 1980's. Time to update your return policy, Columbia, and be more streamline instead of well, the 1980's.