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Original Comment
I purchased a Anywhere Chair from Pottery Barn Kids and 4 days later it went on sale for 25% off. My product has shipped but I haven't received it. I called the call center to get a price adjustment for the sale price and the lady I spoke with said she couldn't do the adjustment until the product was physically in my hands & finalized & to call back then and they would adjust. I told her that shouldn't be the case my card was already charged and the sale may be over then. She put me on hold and a new lady told me they are unable to do a price adjustment. I then asked to speak to a supervisor and a new lady came on and said they would do a one time price adjustment but in the future that I would have to return the item and repurchase the product. When looking up their policy they do a one time price adjustment on the product. Terrible customer service and a phone call that lasted over 30 minutes.
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