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I returned a ham because it wasn't what i wanted got my money back no problem but no ham left the store to do other things but the more i thought about what there website said about double guarantee and over a lot of objections from my husband i went back phone in hand showed the manager who apologized saying he didn't realize and had not read about the policy gave me another ham aand my husbands jaw dropped when i came uot with it first time I've ever did something like that won't do it again hopefully this was in Beckley wv