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I have been a Lord and Taylor Customer for over fifty (50)years and I have purchased in store and lately on-line because I am unable to drive to my favorite store in Bethesda, Md. I was very dissapointed recently when I returned a jogging top and pants to Lord and Taylor in Columbia and was told that the shipping fee of $9.95 was now nonrefundable. I have returned items before and the entire price that I had paid including shipping was refundable.When did the policy change? Why Is the shipping policy not stated in the original order before one actually places the order?