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I went to my local RiteAid(which I am at often)!to buy Claritan. All I saw as the card to take to the pharmacy in order to buy the meds. I asked the girl if they had plain Claritan and she said no, not in the pharmacy.'I really just needed regular Claritan because I'm supposed to avoid decongestants with my high BP. So I showed ID, signed a form and bought the Claritan D. As I was leaving the pharmacy counter, I saw regular Claritan on the shelf. I immediately took the 3 steps back to pharmacy counter and asked if I could make an exchange. The young girl had to ask and I was told no. I reminded the girl that I was only away from the counter for 5 seconds at the most, in clear sight of all pharmacy workers, and I did not leave the store. No luck- I wasted $9.00. I understand the need for policies, but I also think they should take other factors into account. Very disappointed.