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The issue w Ashley furniture, your local home store, is they misrepresent themselves. The key is every store uses the local Homestore website. This s means to look st the website of any local store you have to go through the brand site, which markets guarantees, that the store refuses to honor. The site is very clear about tying itself to its showrooms, referencing its local home store showrooms and associates but none of those locations or associates abide by any of the promises guarsntees or policies in the website. So what you have is brand promises wo any actual commitment from Ashley the local Homestore showrooms or associates. <br /> <br /> <br /> Here's some advice, buy online. Don't use the local home stores. Save money and get the online guarantee.