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Sears is a joke! I had te hi come to make a washer repair! He didn't have the needed part on his truck! Said I needed to order part! Part came was incompatible for needed repair. I was told I could get refund for unused new part! Bought new washer! Asked for refund for unused part! Even after numerous phone calls and receiving letter stating I would receive refund I am still waiting for 14 months! Any one have any solution because obviously sears is more like the 3 stooges!!