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I ordered a sofa in the beginning of June. With an estimated delivery of mid to end of July. As time went on the estimated delivery kept getting pushed back. I went into the store I ordered it from and they made a call and it was finished, just sitting in the warehouse. The warehouse was suppose to call me in a few days and set up a delivery. A few weeks went by and I called the store and they told me the warehouse had emailed me n been calling me. (Somehow they knew how to get a hold of me to pay for it, but not to get it). I ended up getting an appointment for delivery, and the morning of delivery I got a call saying it wasn't getting delivered because of a quality issue. I went to the store to see what was wrong with it. The store manager didn't have a contact for their warehouse, she couldn't tell me what was wrong with it or where it was. I choose to get my money back (which takes 14 days). It's been one week, hopefully I get my money back with no issues. This seems like a more common issue with pottery barn lately. I don't know what's going on with pottery barn, but they have went down hill. There is absolutely no communication. I wouldn't be surprised if they're going out of business or some kind of transition.