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I am very upset I was on this for almost 5 months and didn't work so I cancel I received the dry food order yesterday I called them and said that I didn't place an order they said that I never cancel which I did so I asked them to cancel any shipping I thought they did today I got another shipment I called and asked them what is going on and requested a refund they are saying that because I already received the order ( an order that I never asked for they are not giving my money back , besides not loosing the weight they promised I would they have bad customer service they make wait in line for a long time and when they finally get to you they are really rude the program is really expensive I expected more for my money