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Same as everyone else. The store in Christiana DE does not carry very many size 11 shoes. I never had this problem living in North Carolina. I had no choice but to order my size. Once received I tried them on in the house and they seemed okay, but to be safe, I saved the box and receipt. Wore them to work (in an office) the next day and within the first 30 minutes they gave me blisters on both heels and started cutting into the tops of my feet so I took them off under my desk all day. I literally wore them 30 minutes and went to the store the very next day to simply exchange them for a more flexible shoe (which incidentally cost more which I was fine with paying the difference even though I knew I wouldn't get my reward back to put toward the new pair). The cashier called for the manager to approve which he did without question (he was pretty laid back about it) and when he walked away she began berating me and telling me how now the store has to damage the shoes out because clearly I had been wearing them for weeks and I showed her the delivery slip and told her that I had just received them yesterday and I had worn them once. She told me that if my feet were larger than normal that I should start shopping in a specialty store. Are you kidding me!?!? This is customer service?! Ironically, the Nordstrom Rack is right next door to this DSW and they always have my size (they go up to 13 and sell wide width shoes). Strangely enough, I have purchased shoes at DSW that had previously been worn as it was obvious (you can tell by looking at the soles). So I don't believe they are damaging out every pair of shoes. There was nothing wrong with the ones I returned. So while I can understand a policy, I don't understand why it is in place for some people and not others (because ultimately I did exchange my shoes) but then how do they expect you to know if the shoes will fit or be comfortable in real life and why is being rude to your customers, good customer service? I don't need some dumb kid chastising me for doing what any normal person would do which is wear a pair of shoes that they purchased. And I mean come on DSW, it isn't like you are selling the highest quality items. The "running shoes" are all knockoffs that can't be found on the brand's website. I was trying to figure out what year/model my New Balance racing shoes were and New Balance said to me that the ones at DSW are specially made for discount stores and should not be compared to their running shoes sold on their website or in their stores. Same with Saucony. The model the brand sells is different from what DSW carries. I am never going back to DSW again.