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I will never be ordering from Pottery Barn again. I ordered a couch back in July and was told that it would be delivered mid September. I have continued to track it on a weekly basis online and the delivery date never changed. However, the day it was stated on the website went past and nothing happened so I reached out to them and the day I reached out to them the delivery dates "magically" changed on the website to November. They are refusing to cancel the order and are telling me the couch started being built on the day I contacted them (the original date of delivery). I was informed that delivery dates are just an estimate but my response is that twice as long as the estimated delivery date is completely unacceptable. It is literally the poorest customer service I've ever experienced and I will never buy anything from them again. I would not have ordered a couch that was going to take four months to arrive.