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They cancelled an item from my order but never gave me back the points-refund. After asking two reps. they asusred me it was going to be in my account soon. My last attempt, was over a month later and they said during live chat they would force it through. Still to this day, never got that refund from them. Also,I've updated my phone number with them directly, as well as online myself, yet it continues to hold a phone number I had from years ago.....this causes great confusion when trying to pickup an order or return it.......