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I really don't understand a lot of these negative comments. Based on my approx. 30 years of buying from QVC, I have NEVER had them not refund the FULL cost for a defective item, INCLUDING the shipping! I have NEVER had them charge anymore shipping other than the original shipping charge plus whatever it cost me to ship the item back. The have NEVER doubled up the charges! The have ALWAYS issued my refunds once they received my return, usually within one day. If I had misplaced the return label, all I did was go to my account and print one out. I can't help but to call out some of these blatant LIES! One more thing, on MANY items, it's cheaper to use the return your way label! Yes, it is true that they will put your account on hold for too many returns, I would expect nothing less. If you don't like QVC, then just stop buying from them. To go to a site and trash them with LIES is just wrong. Makes me hope that maybe THEY have recourse against YOU, since you are trying to damage their business with false claims!