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It is my worst return experience.Refund takes 7 months,but I still not receive my refund. I bought 2 shoes on Dec,14. 2018, When I return, they gave me a gift card to me. I use it one mouth later, it doesn't working. I called agent, they transfer to the gift card department,the stuff told me I would receive a few days. After 5 mouths, I still haven't receive the refund. Today I called agent, they also transfer to the gift card department. The department stuff asked me connect my bank and hung up. It was my worst return experience.