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tO EVERYONE ON THIS BLOG!<br /> My fiasnce and I are going through this right now!, Report all charges to your card company. The law states that an unauthorized purchase is an unauthorized purchase. We also took the xbox away from the kid for good. He knew what he was doing. A large screen with a big yes to purchase button pops up....very well knowing he didnt have any money or card of his own, he spent ours anyways, and your alls as I can assume. Next about the support thing... I got on to the virtual customer service, keep asking for a live rep on the robot call, eventually a box will pop up and say "live representative" click on it and Wait. I got a message back from Freddy D at x box. I told him to call me at my office, and that I was pissed. He called me and confirmed it was my step kid. I hope this helps, I want to know what you all did as punishment to your kids for doing this ? Any advice helps.....Mad in Missouri!