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I tried to order my safe Trax shoes online last week. I was going to have them sent to the Mattydale NY store, but they said the store had them in stock. So I went there but they did not have my size. The online site would not let me have the shoes sent to the store. Then I ordered online and had them delivered to my home. Wednesday they were delivered. I opened the box . Wrong shoes I ordered Brenna's they sent Jessie's. I tried to call the service number. Was on hold 15 minutes. I gave up. VERY DISAPPOINTED!!!