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I am still trying to return shoes....The most stressful process ever! Tried several days ago by phone...was on hold through 11 0f the same piano pieces before I hung up!Today I am trying on an IPad and the Fedx co. I use isn't listed for returns!!!!!!! So sorry I ordered 2 pairs of shoes on my Neiman card.Sorry but will not be ordering again until it is revised simple as it once was!We live in a non-simple world and I can order many other places that makes MY life simple. Please fix this