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I got a UMX phone from Assurance Wireless AW) street sale person. I was told that the approval pending for 30 days. On 6/5/2019 the California Lifeline Administrator sent me a letter notifying the disqualification of the program that I did not personnally applied for but Assurance Wireless did. I also contacted Assurance Wireless to confirm the cacellation/<br /> disconnection of the phone service due to the disapproval of the State of California. I also<br /> asked for the PROCESS FOR THE RETURN of the product. I was told by AW that I do not have to<br /> return the phone back insisting that "throw it away". Surprisingly I receive an EMPTY CARTON BOX delivered by FEDEX without clear instructions regarding the return process. So "PLEASE HELP, ASAP". hanks a lot.CFOX