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i love chipotle and i always buy from this location at 1100 s hayes, pentagon city mall where i work, they have a new employee or at least someone i dont recognize, the first time i was charged extra steak, i left it alone, i went back another time and i got a chicken bowl with extra chicken, he charged me for a steak bowl + the extra steak, when i complained he said he was told it was steak and therefor he couldnt do anything. him and the manager on duty refused to give me a refund.