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I've been a long, long time DSW customer. I think they're doing a real disservice to customers with such an unreasonable return policy. I know there are dishonest ppl that might try to abuse a lenient return policy, but the majority of customers are honest. It's very disappointing to buy a pair of shoes and find a defect or an issue after you wore them an hour or two and still no return or exchange. Makes me want to quit shopping with DSW. They expect our trust.... how about their trust in us?