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In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. He tossed them toward the trash and missed, they bounced off the trash can onto the floor where he left them there. He told me next time to just hold it up to my ear. DUH... I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. They were gorgeous and if they looked good "ON" me, I would have kept them. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. BTW, I was purchasing another pair of earrings at this same time...basically an exchange :(