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I took an unused kayak seat back to the store after cleaning out the garage. It sat for a year with the tags on without use. I had the receipt and the local store refused to accept the return because they claimed they couldn't sell it again. What part of 100% customer satisfaction applies here? I'll spell it out: it's an incredibly competitive retail market with online options and other stores. REI takes it back no questions asked. I am back to them 100%. If Bass Pro wants to lose a life long customer over a few bucks, then so be it What a disappointment.