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I am INCREDIBLY UNHAPPY with the customer service that I have NOT received. <br /> <br /> I was on hold for 1.5 hours with the Carle Place NY location and finally decided to leave a message which I NEVER received a call back.<br /> <br /> I posted on Facebook my dissatisfaction with Ashley as well as pictures of my awful 7 month old furniture. I received a response apologizing and asking me for my phone number so that they could look up my account and assist me. I NEVER heard back from that either! I re-posted and still have not received any information.<br /> <br /> I read your core values and mission statement and they do not align with my experience with your company.<br /> <br /> I have placed a dispute on my credit card for the charge and I am asking and expecting a response from this email because if not, my next step is to contact BBB as well as Shame on You... this is NOT how you treat a customer.