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I have been trying to get a refund on my ticket since March my mother passed March 16,2019. and I had purchased a ticket for April 2019 but I had to get one early which was March 7 2019 I have a death certificate and my mother obituary. Your service was so good that I have purchased 8 more tickets in Aug. to go to Calif. I have talk with a lot of people on the phone about this problem and the only person that help me a little was a young man by the name of Shelby.Is there a from you can send me to filling out to get this taking care. I will have every thing Notarized.