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I too am disappointed by the return policy. I should have purchased from REI. Lesson learned. I tried on at least 10 pairs of running shoes. I wore the shoe I bought around the store for about 20 minutes. When I got home I went for a short walk outside. After walking less than one mile I didn't think I was going to make it home. They have been worn once and are not dirty but you can see some scuffs on the sole since they were worn on pavement. I am now out $100. I get not returning heavily used shoes but really, most people can't tell in the store if a shoe will be comfortable on pavement.