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Hi...I just saw my account activity and see that I received less than $5.00 for a returned item that cost me 29.00. Interestingly. You get charged shipping and handling twice plus whatever the label to ship back, even if you mail several items together. I'm closing my account....and by the way, ABC just bought HSN so expect the same deceptive practice. I think a class action lawsuit for deceptive practices would be in order. I'm going to see if there is a written policy regarding this practice, if not, then it would seem that a class action lawsuit may fly.