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I bought a sectional sofa from Ashley's in Orland park, Illinois. I also bought the extended warranty. I requested for someone to come to my home and inspect the sofa due to the poor quality of the fabric. The fabric has lint balls and the material is pulling apart. The technician who inspected it said in his report that l could use a lint scrap per to remove the lint balls!!! Have u ever heard of material doing this?? Ashley's is suppose to use quality material apparently not. I am so disappointed with them that l urge everyone shopping for furniture not to go to Ashley's u will be disappointed with their customer service. They don't honor your business. Once they have your money they don't care if u have problems with their products.