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sAKS OF 5TH AVE. RETURN POLICY SUCKS, I purchased a Tory Burch phone case a couple of weeks ago,decided to use it and found out that it was not the right fit for my phone case. decided to return it to the store where it was purchased at the anarundle mills mall, wentto get my receipt and learned that my husband threw it away along with the shopping bag, so now I have no receipt. so I said to myself, now I have to get a store credit, which I was fine with, well that was not the case. The young girl at the register said you can not return or exchange merchandise without a receipt. I REPLIED, WHY NOT ? She could not answer the question, called this very rude acting store manager. She said no receipt no refund, I told her I was willing to exchange the item, the item still had the tags attached and has not been used. She said you need the receipt. I asked her can she look it up in the system, her reply was, did you purchase it through the system, if not then we cant do anything for you. That is a very unfair policy to customers, what if they forget to give me a receipt?Thats known to happen, we are suppose to be stuck with items that we cant use and in the mean time they have our money. whats fair about that? If its not written on the receipt then it should not be enforced. And why are you being so rude when discussing other peoples hard earned money. Well they just lost another customer, I can see why they have so many bad reviews.