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I will never buy another HP Product again. I will hand write everything before I buy another of their printers. The customer-no-service whatsoever department takes forever to get through to, you can barely hear what their reps are saying because of the cacophony of background noise (those poor people - its got to be a nightmare to work for them) - I've been booted from one department to another with insanely long hold times between each leg of the journey (due to unexpectedly high volumes... my ASS - you should expect the high volume of calls since it's obviously the norm.) The whole process is so unpleasant that no matter what the resolution it's always going to feel crappy. What a lousy way to run a company.