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I have done a lot of business with pottery barn.. When calling about the Asby Sleigh Bed, I was given to 5 different departments and hung up on 3 times. The problem is the bed has started to squeak, I called Furniture medic like they advised. They said the wood had split on the siderail. Repair is 225.00 the tax. I called potterybarn and they just kept hanging up..The bed was purchased in 2011. Pottery Barn does not stand by their products. This is a problem. I have purchased many pieces from them. This wood is defected and potterybarn should pay for repair or replace. They will not even get on the phone and talk with you. I have now been on hold for over 25 minutes waiting for a supervisor.