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I purchased packing tape, rite aid brand, but couldn't get it to feed properly, didn't have my receipt, but used my rewards number when I bought it. Took it back to the store in Aptos, CA where I purchased it and had no problem getting the full purchase price refunded in cash as it was less than $10. The staff at this store have always been great and have gone out of their way to help customers. I highly recommend this location.