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Worst customer service ever! I ordered 2 of the same personalized item, by mistake of course. I emailed customer service w/in 15 mins, called w/in 20 mins of the call center opening, to cancel 1 of the items. Two different reps on 2 different phone calls assured me they would cancel the order and/or cancel the personalization so I could return 1 item. None of that happened. They refused to let me speak with a supervisor. I called 3 times and emailed 3 times and still received the 2 items. I'm out $90; nobody would take the initiative to help me. I will never order from PB again!