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I returned a mattress in October. Everything is fine for a refund except I can't get Sears to make the refund. They promised the refund within 10 business days of the return. When that didn't happen, I called and they said they would do an escalation and I would have the refund within 48 hours. When that didn't happen, I called and they said they needed my credit card information. I gave it to them and they said I would have the refund within 72 hours. Then they called and said they needed my credit card number again. I called and they said they didn't need my credit card information and I would have the refund within 48 hours. Then that didn't happen and they have sent me emails saying they need my credit card information. Just a big run around.