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I have never experienced anything more complicated <br /> To try and return an item to Groupon I have emailed the company to no avail I will never order anything else from Groupon because of this. <br /> I have printed a label off scored through the information on the label as it doesn't apply to me I have enclosed a letter. And I'm going down to my back to request my money returned to never ever again <br /> This company has a returns policy that just does not work