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Hi, I bought a queen bed with the frame and the box and everything, the day I received it I notice that the mattress is not firm as in the store, I went the same day to make a complete because I have a back problem and I can not sleep in a soft bed (I'm still sleeping in my sofabed), the store said that they have to send a technician to check the mattress, after that they are sending technicians to check the mattress and they don't want to change it, I spend 1000 in that mattress and still can sleep in it