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I Too Was Utterly Disgusted With The Exchange Policy At Kmart. I Went To Exchange A Pair Of Boots My 6 Yr Old Received For Her Birthday. These Were Clearly Kmart Items, Per My Sister And Per The Tags. I Went Exhange Them For 1 Size Bigger. I Was Told Without The Receipt I Couldnt. The Representative Was Less Than Helpful And Im Stuck With Boots That Dont Fit My Daughter. Can Anyone Say--good Bye Kmart, Hello Kohls..... I Wont Even Shop At Kmart Anymore If They Reconsider Their Policy. They Dont Sell One Item I Cant Get At Kohls/target Or Kmart... Those Stores Never And I Mean Never Give You A Hard Time. Ps Customer Service Is The Eyes Into How A Company Really Feels About Its Patrons. ****************************you Work Hard For Your Money- Make Sure You Shop At Companies That Work Hard To Keep You. Together We Are Heard...