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Normally I have never had any problems returning items at Nordstrom. Most of the items I return were bought online where I did not get a chance to see it. I have gone to customer service to return beauty items without them even opening a package. However, some retail employees are biased and maybe racist? I bought a Chanel exclusive perfume called Venise in store. It was $130. The purchase experience was like a whirlwind since the clerk was pushing the item in my face along with the lotion. O wondered why she was being so pushy to make a sell but Nordstrom had triple points event and I love Chanel so I spent $200 on both items.<br /> <br /> I got home and opened them and use both perfume and fragrance and the heavenly scent literally lasted up to 40 minutes and was gone. It did not last at all. For the price I paid, I better get some lasting scent or why bother? I could just buy a body splash. I returned both products at customer service and because they were both opened she had to call someone from their beauty dept on the first floor to come up the 2nd floor for &quot;verification&quot;. WHAT???? I asked to verify what is verification for? Did that clerk think I brought in fake chanel or that I had used half of it? The bottles were like new and full. I told her to just open the package to see for her damn self. It does not take a wizard to know if a Chanel product is fake or not. After holding up the line and this experience being so inconvenient and unnecessary that I told her I would never shop at that store again when she brazenly asked me if i wanted to but something else after all this??? Totally a clueless retail clerk. I know Nordstrom was having some financial struggles but they won't get any better by scrutinizing item returns. This all happened at Montclair Place Mall in Ca. I read yelp reviews of crappy return experiences as well. Dont cry for $200!! I would have kept the perfume if it did its job. I would have been better served getting a sample FIRST without buying but they were desperate to make a sell. Now they list an excellent customer there!!!!